If the item is defective or damaged, we will refund your money in full. You have 14 days to return it to us for a full refund.
We assure best delivery commitments; however, in the unlikely event that a product is damaged, you will be asked to show us images of the damaged item. After we've reviewed the damage and spoken with our manufacturers' team, we'll be pleased to give you a full refund or store credit that you could use on any product throughout our store (returning the product is free of cost), or you can request a free replacement of the same item.
Please note that without proof of purchase, we will be unable to process your refund, and you should not return the item to the manufacturer. Please contact us first so that we can provide you further information on how to return it and where to return it.
Order cancellations are possible within two hours after placing the order, with no questions asked. However, after our printing team has started the printing process, you will not be able to cancel your order. When the orders are received, the contract is completed.
Once your order has been dispatched, you will be able to monitor it by clicking on the link supplied to your email.
Why haven't I received my package(s)?
Due to COVID-19, shipping may take longer than planned. If you have not received your order within the expected delivery days, please contact us via the contact us form or email us with your order number and proof of purchase at firstname.lastname@example.org.
Note: We aim to respond to all inquiries and questions within one business day.
Absolutely! We are here to help you make your home beautiful! Please contact us at email@example.com, and we will gladly assist you in any way we can.
We get a significant number of emails; if you want a quick answer, please include your order number and fully state the problem.
Billing addresses are presently not changeable in order to prevent and reduce fraud. Please keep in mind that all information you enter and submit to us is final.
Any changes to an order that has been sent out from our warehouse are not possible under our terms and conditions, and the buyer accepts entire responsibility for the purchase.
Our products are made to last a lifetime, but a little extra love can go a long way. Specific care instructions for products are available on the respective product page. In general, it is recommended to keep your print products away from humid areas or direct heat sources and out of direct sunlight for best longevity.
All prices are in British pounds, however they will be converted to your local currency immediately.
Standard-Tracked Free shipping is currently the only delivery option offered at no additional cost. We're working with courier services to provide our clients with a Premium delivery option.
If your tracking link does not show any movement or update, please contact Customer Support atContact us page. Occasionally, issues with the carrier can occur in which case, we recommend contacting the carrier directly to resolve.
Your items will mostly be delivered by one of these couriers:- DPD, FedEx, UPS,USPS, GLS, Canada Post, Australia Post, MRW España, Fastway Couriers, Spring, InterParcel,Royal Mail and, DHL.
The courier that delivers your item will fully depend on the country you are located in.
Items are normally delivered during business hours/weekdays, depending on the local postal system. (Monday through Friday, 9 a.m. to 5 p.m.)
Not to worry, the courier company will leave a note indicating where your parcel is, and it will most likely be stored at the nearest post office to your area for a specific number of days, after which it will be returned to us if it is not collected within those dates.
We currently ship from our warehouse in the United Kingdom, which is why, depending on your location, it may take a little longer for your items to arrive.
Not to worry; as long as you notify us as soon as you become aware of the inaccuracy in your address, we will gladly correct it. Simply give us your complete right address, full name, item ordered, and order number, and we will update your information for you.
**Frame not included - shown for display purposes only*. However, the prints come ready to be framed.
Smaller poster prints will be posted in a sturdy envelope and larger poster prints will be rolled and posted in a sturdy postal tube.
If you have any additional questions that have not been answered, please do not hesitate to contact us through the form on our Contact Us page. We are here to help and would be happy to assist you.